ph 18 Privacy Policy

When you register an account on ph 18, we collect personal information that is necessary to verify your identity, process transactions, and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number. We also collect a government-issued identification document — such as a Philippine passport, driver's licence, or SSS/UMID card — to comply with Know Your Customer (KYC) requirements mandated by applicable Philippine regulations. During your use of the platform, we automatically collect technical data including your device type, operating system, browser version, IP address, and session activity logs. Payment-related information such as GCash account references, Maya wallet identifiers, and bank transfer details are collected solely for the purpose of processing deposits and withdrawals, and are handled in accordance with the security standards described in Section 4 of this policy. We may also collect information you voluntarily provide when contacting our support team, submitting feedback, or participating in promotions listed on the Promotion page. All information collected is limited to what is reasonably necessary for the purposes stated in this Privacy Policy.

ph 18 uses the personal information we collect for a defined set of purposes that are directly connected to the operation of our platform and our obligations under Philippine law. Your identity and contact details are used to create and manage your account, verify your eligibility to play, and communicate important account-related updates such as transaction confirmations, security alerts, and policy changes. Financial information is used exclusively to process deposits, settle withdrawals, and detect fraudulent or suspicious activity that may affect the integrity of the platform or the safety of your funds. Technical and behavioural data — including session logs and device identifiers — are used to maintain platform security, investigate reported issues, and improve the overall performance and user experience of the ph 18 mobile platform. Where you have opted in to receive promotional communications, we may use your email address or mobile number to notify you of new offers, bonuses, or events available on the Promotion page; you may withdraw this consent at any time by contacting support. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review, and we do not build profiles for the purpose of selling data to third-party advertisers.

ph 18 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform — including payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services, and subject to confidentiality obligations that are at least as protective as those described in this policy. In certain circumstances, ph 18 is legally required to disclose personal information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines, and we will comply with such requirements where they are lawful and properly documented. If ph 18 undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, provided that the successor is bound by privacy obligations consistent with this policy. We will never disclose your personal information to other players, third-party websites, or external organisations for purposes unrelated to the delivery of our services. Any third-party service provider that receives your data is contractually prohibited from using it for their own independent purposes beyond the scope of the services they provide to ph 18.

ph 18 implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS), and sensitive account credentials are stored using one-way hashing algorithms that prevent plain-text recovery. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to player data are subject to confidentiality obligations and regular security training. We conduct periodic security assessments and vulnerability reviews to identify and address potential risks to the integrity of our systems and the safety of your information. In the event of a data breach that is likely to result in a risk to your rights or freedoms, ph 18 will notify affected players and the relevant Philippine regulatory authority within the timeframes required by applicable law. While we take every reasonable precaution to protect your data, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your ph 18 account and to enable any available two-factor authentication features. If you suspect that your account has been compromised, please contact our support team immediately through the details provided on the FAQ page.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account profile. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations and any ongoing regulatory requirements. If you believe that ph 18 has processed your personal data in a manner that violates your rights or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please submit a written request through the contact details available on the FAQ page, and we will respond within the timeframe required by applicable regulations. ph 18 will never penalise you for exercising your data subject rights, and we are committed to handling all such requests with transparency and respect.

ph 18 retains your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering record-keeping requirements. When your account is closed, we will securely delete or anonymise your personal data within a reasonable period, except where retention is required by law or necessary to resolve outstanding disputes or enforce our agreements. Our platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and gather anonymised analytics data that helps us improve the platform experience for all Filipino players. Essential cookies are necessary for the platform to function and cannot be disabled; optional analytics cookies may be declined through your browser settings without affecting your ability to use ph 18. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external parties to build a profile of your browsing behaviour outside of the ph 18 platform. For a full list of the cookies we use and their purposes, please refer to the FAQ page or contact our support team directly. ph 18 reserves the right to update this Privacy Policy at any time; material changes will be communicated to registered players via email or a notice on the platform, and continued use of ph 18 after such notice constitutes acceptance of the revised policy.